![]() ![]() I have submitted the payoff letter, including their name, account #, address, VIN # of the vehicle, etc. I am not asking for any personal information about the prior borrower on this vehicle. I submitted all the documentation I need to prove that Nissan provided customer service well below what should be expected and cost me (and their "customer") both time and money with their inability to fulfill their obligations properly. This response does not surprise me in the least. Nissan should live up to the promises in their payoff letter. This is terrible customer service, bad business practices, horrible communication from Nissan, and cost many people both money and time. Late fees for applying for a title in my name is $75. I paid 3 months of insurance on a car useless to me. I prepaid the shipping with a ***** account # in order to get the title. She contacted Nissan to get a notarized copy and was told she had to prepay shipping in order to receive it. When she took off work to go to the license bureau to apply, the copy of the lien release sent to her by Nissan was not notarized. After nearly 3 months of waiting on Nissan to send the title, I offered to pay for the seller to apply for a lost title with the state of ********. I contacted Nissan myself and was told they never had the title. Nothing was ever received by the credit union. The seller contacted Nissan and was told in a chat, of which I was sent screenshots, that the title was mailed to the credit union. They said they already sent it and all they could send the credit union was a notarized copy of the lien release. The credit union I used to purchase the vehicle contacted Nissan in an attempt to obtain the title. The title was not sent, although the seller indicated the title was held by the lienholder. Nonetheless, the lien release ONLY (which was not an original, notarized copy) was not mailed to the seller for at least 3 weeks with no tracking. The cashier's check for payoff was sent via *** with tracking and received on 2/1. The letter clearly states that if certified funds are sent, the title and lien release would be mailed within 7 days after the funds are received. I purchased a used vehicle from an individual who had it financed through Nissan Motor Acceptance *** A payoff letter was issued dated 1/26/23. If you have any questions, please contact us at ************ during the hours of 7:00 a.m. Please note that NMAC contacted FMA Alliance on Apwith a ******* experienced regarding the recent collection billing We appreciate the opportunity toĪddress Ms. Regarding a consumer complaint filed by ****** *******. Nissan Motor Acceptance Company LLC (NMAC) received your notice on April 28, 2023, ![]()
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